Consent Preferences

FAQ

If you can't find the answer to your question listed below, contact us at info@mycameracouture.com.
    • How long are the straps?

    • Where are the straps made?

    • Can I wash my camera strap?

    • Do you do custom orders?

    • Can you add pockets?

    • Can you add embroidery?

    • What forms of payment do you take?

    • Changing or cancelling an order

    • Can I order by phone?

    • How much is shipping and handling?

    • Can I copy your photos or graphics?

    • International shipping options to the USA and beyond (via mycameracouture.com)

    • What guarantees my order?

    • I didn't receive my order confirmation or tracking information

    • Something is missing from my shipment

    • Defective or incorrect items received

    • What happens if my order is lost?

    • What is your Return Policy?

    • Holiday returns

    • What does "out of stock" mean?

    • Has the product been discontinued?

    • Do you have a printed catalogue?


    How long are the straps? top

    The patterned section is 24 inches (62 cm) long and 2.75 inches (7 cm) wide plus 12 inches (30 cm) of webbing on each side. Some straps can be made longer (typically 56 inches/142 cm). If this option is available, it will be listed at the bottom of the page and you select it when you add the product to your shopping cart.

    Where are the straps made? top

    I personally hand make all the straps in my smoke-free home studio located near Vancouver in British Columbia, Canada.

    Can I wash my camera strap? top

    I recommend spot washing with a damp cloth, not machine washing. If your strap loses its shape, you can press it with your iron on the polyester setting (all straps were ironed before shipment).

    Do you do custom orders? top

    Yes, we make custom orders. Send an email to Customer Service with your ideas and we'll reply with a quote.

    Can you add pockets? top

    Yes, but the order is then considered a custom order; pricing varies according to the size and complexity. If you would like a quote, email me the details and I'll reply with a no obligation quote.

    Can you add embroidery? top

    Adding embroidery is considered a custom design and increases the cost of the strap.

    In general, I don't recommend embroidering directly onto the straps since the text
    tends to get lost in the pattern (that's why I don't list it as a standard
    option) and embroidery also tends to wear faster than the rest of the strap since the embroidery threads sit higher than the rest of the strap surface.

    If you wish to add embroidery, I recommend embroidering on a patch and attaching the patch to the strap. Straps with simple patterns can be embroidered onto directly.

    Since I don't have my own embroidery machine, I outsource the embroidery to an embroidery shop. Most shops charge a minimum of $15 - 20 to digitize and prepare the job. Contact me with details if you're interested and I'll obtain a no obligation quote for you.

    Note: if you have an embroidery machine or access to one, you could also prepare your own patch and mail it to me to be sewn directly on your strap during assembly. If you're interested in this option, please contact me first so we can discuss your idea and make sure the design will fit on the strap.

    What forms of payment do you take? top

    We take all types of credit cards through PayPal. You do not need to set up a PayPal account to pay with PayPal.

    If you are from Canada and would like to pay in Canadian dollars, please contact Customer Service and we can send you an invoice in Canadian dollars.

    Changing or cancelling an order top

    However, if your order has already shipped, we can't process your cancellation request. In this case, please send your order back to us for a refund.  You will be responsible for any return shipping fees.

    If you wish to make a change to your order please contact Customer Service. Your original order will be cancelled and refunded to allow you to place a new one.

    Can I order by phone? top

    In short, no. We are not set up to take phone orders. Orders must be received through the online shopping cart. We will happily answer questions by email (info@mycameracouture.com)

    How much is shipping and handling? top

    Shipping and Handling costs in North America and the world have increased dramatically the last few years.  Shipping and Handling to Canada and the United States for up to two straps is $10.00. International shipping starts at $15.00. Most items ship within 2 business days.

     

    Product availability is updated regularly, but sometimes we will be out of stock on an item for a short while. We will let you know by e-mail if the product you ordered cannot be shipped promptly. We will send you an e-mail message (via Paypal) when your order has actually been shipped.

     

    American orders are shipped Canada Post Light Packet unless otherwise specified in the shopping cart (express options are also available). American customers are responsible for any customs fees and taxes. Please allow 6 to 10 days for your shipment to arrive.

     

    Orders going outside North America are shipped Canada Post Small Packet (which is insured up to $100.00 CAD) and customers are responsible for any customs fees or taxes. Please allow 10 to 20 days for your shipment to arrive.

     

    All prices listed on our web site are quoted in US dollars. Your credit card company will adjust the amount you are charged according to the prevailing currency exchange rate.

    Can I copy your photos or graphics? top

    Images and content on this site are protected by Canadian Copyright Laws. All content and most photos, unless otherwise specified, are copyright (c) My Camera Couture 2023. All rights reserved.

    You shall not copy, distribute, sell, modify images without prior permission from My Camera Couture. Contact us at info@mycameracouture.com to request permission or ask questions.

    International shipping options to the USA and beyond (via mycameracouture.com) top

    Flat Rate Shipping – We offer a low cost flat rate shipping option to the USA using Canada Post Tracked Packet. 

    For international orders outside of North America, shipping is calculated at checkout based on the final destination.

    What guarantees my order? top

    PayPal has purchase protection polices in place to protect both buyers and sellers. When you purchase goods online with PayPal, your transactions are covered. Visit the PayPal website for more details. https://www.paypal.com/ Click on the link at the top of the page "Security Center".

    I didn't receive my order confirmation or tracking information top

    PS - Make sure to add info@mycameracouture.com to your address book so you don’t miss any important updates from us!

    Something is missing from my shipment top

    Defective or incorrect items received top

    • A description of the problem
    • A photo which clearly shows the issue
    • If the issue is our fault, we will cover the cost of returning the items and/or replacing the items (if available).

    What happens if my order is lost? top

    My Camera Couture will work closely with you on any order not delivered to find a solution. PayPal also offers protection to the buyer for non-delivery in case resolution can't be reached with My Camera Couture.

    What is your Return Policy? top

    If you are not happy with any of our products for any reason, we will gladly accept your non-final sale items within 30 days of the product delivery date for a refund. Items must be in their original condition with tags attached to be eligible. 

    If your item has a manufacturing defect, please contact Customer Service with the details and we'll contact you with next steps.

    Note:

    We cannot accept a return (even within 30 days of receipt) in certain situations, including, but not limited to:

    • Products showing excessive wear and tear.
    • Items damaged by misuse, alterations, improper care, or accidents.
    • Items listed as final sale at the time of purchase: Clearance Section items, and/or items which were purchased at a mark-down price of 40% or greater.
    • Instances of abuse of the My Camera Couture Return Policy.

    The acceptance of a return is determined at the sole discretion of My Camera Couture.

    Holiday returns top

     

    What does "out of stock" mean? top

    If a product you like is shown online and shows as out of stock, it is in the process of being manufactured. This can take days (if the materials are on hand) or weeks (if materials have to be re-ordered). The store doesn't offer a way to post estimated re-stocking dates so please feel free to send an email to Julia at info@mycameracouture.com asking when it will be available. Note that any products not listed in store are discontinued.

    Has the product been discontinued? top

    Discontinued products are removed from the site and not listed as "out of stock".  So, if you see the product on the site, it is NOT discontinued.

    Do you have a printed catalogue? top

    Since we are continuously updating our product line, we do not offer a printed catalog. Everything we carry is available on our site.