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Questions
How long are the straps? TOP
The patterned section is 24 ½” long and 2” wide plus 14” of play with the adjustable strapping on each side.
What forms of payment do you take? TOP
We take all types of credit cards through PayPal only at this time (you do not need to set up a PayPal account to pay with PayPal).
If you are from Canada and would like to pay with a personal cheque please contact us at info@mycameracouture.com
International orders can send Canadian fund money orders if need be. Please note your order will be mailed when we have received your money order not before (an email confirmation of receipt will be sent out). How much is shipping and handling? TOP
Shipping and Handling to Canada and the United States is FREE! Yup you heard me FREE.
International shipping is only $3.00. If you want your strap quickly I suggest priority mail please contact me at info@mycameracouture.com prior to checkout as additional charges may apply.
We ship orders same day (letter mail) and date of arrival will vary based on location (we are in Vancouver, Canada). Where are the straps made? TOP
I personally hand make all the straps right here in my home, located in the Fraser Valley, British Columbia, Canada. I have a studio where I share space with my scrapbooking supplies (my other passion) and now my sewing machine. Our house is both pet and smoke free.
What is your Return Policy? TOP
We will accept returns within 7 days of receiving. Items must be unused and in original condition and will be sent back at your expense. A full refund will be issued upon receipt. Can I wash my camera strap? TOP
I recommend spot washing with a damp cloth not machine washing. If your strap loses its shape a bit you can use your iron on the polyester setting (all straps were ironed before shipment).
Do you do custom orders? TOP
If we have extra materials on hand we can do custom orders. An additional $5.00 custom order charge will apply.
Contact us at info@mycameracouture.com with your choice of patterns (one for each side), lining (the color along the sides), and how you wear your strap (shoulder, neck or both) and we will work together to make your custom order.
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