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FAQ
Below is a list of frequently asked questions. If you can't find the answer to your question, contact us at info@mycameracouture.com.
How long are the straps? TOP
The patterned section is 24 ˝” long and 2” wide plus 14” of play with the adjustable strapping on each side. Some straps can be made longer (typically 56"). If this option is available, it will be listed at the bottom of the page and you select it when you add the product to your shopping cart. What forms of payment do you take? TOP
I take all types of credit cards through PayPal (note that you do not need to set up a PayPal account to pay with PayPal).
If you are from Canada and would like to pay with a personal cheque please contact Julia at info@mycameracouture.com.
International customer can send money orders in Canadian funds, if that's easier. Please note that your order will be mailed when we have received your money order (an email confirmation of receipt will be sent out). How much is shipping and handling? TOP
Shipping and Handling to Canada and the United States for up to four straps is FREE*! Yup, you heard me, FREE. International shipping is only $5.00*.
Orders are shipped via Canada Post the same day they are received as long as the strap is assembled and ready to ship (it usually takes an few days to assemble the items if they aren't finished).
It can take from 2 - 4 business days to ship within Canada (slightly longer to remote locations), 4 - 6 business days to ship to the United States, and 4-7 business days to ship Internationally. Note that we are located in Vancouver, Canada.
If you want your strap quickly, I suggest sending it priority mail or via UPS. If you're interested in this option, please contact Julia at info@mycameracouture.com prior to checkout as additional charges will apply (you can use your own courier account too; just provide the account details in the comments section when you order).
* Note that orders of more than four straps may cost more. If it does, I'll get an exact price and contact you before I charge you for shipping. Where are the straps made? TOP
I personally hand make all the straps right here in my home, located in the Vancouver area in British Columbia, Canada. I have a studio where I share space with my scrapbooking supplies, my beading, my knitting, and my sewing machine. My house is smoke free.
What is your Return Policy? TOP
I will accept returns within 7 days of receiving. Items must be unused and in original condition and will be sent back at your expense. A full refund will be issued upon receipt. Can I wash my camera strap? TOP
I recommend spot washing with a damp cloth, not machine washing. If your strap loses its shape, you can press it with your iron on the polyester setting (all straps were ironed before shipment).
Do you do custom orders? TOP
Yes, I do custom orders. Refer to my "Custom Order" page for more details. Can you add pockets? TOP
Yes, but the order is then considered a custom order; pricing varies according to the size and complexity. If you would like a quote, email me the details and I'll reply with a no obligation quote. Can you add embroidery? TOP
Adding embroidery is considered a custom design and increases the cost of the strap. In general, I don't recommend embroidering directly onto the straps since the text
tends to get lost in the pattern (that's why I don't list it as a standard
option) and embroidery also tends to wear faster than the rest of the strap since the embroidery threads sit higher than the rest of the strap surface. If you wish to add embroidery, I recommend embroidering on a patch and attaching the patch to the strap. Straps with simple patterns can be embroidered onto directly. Since I don't have my own embroidery machine, I outsource the embroidery to an embroidery shop. Most shops charge a minimum of $15 - 20 to digitize and prepare the job. Contact me with details if you're interested and I'll obtain a no obligation quote for you. Note: if you have an embroidery machine or access to one, you could also prepare your own patch and mail it to me to be sewn directly on your strap during assembly. If you're interested in this option, please contact me first so we can discuss your idea and make sure the design will fit on the strap.
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